My partner Chris and I usually take photos of an event or wedding, he uses a Canon EOS Digital Rebel XTi and I use a Pentax K100D. We have synchronized our cameras so that (we thought) when we posted the photos, no matter which we worked on and when, they would always be in order. Looking through the photos, I see that all the ones taken with my camera have a time of "00:00:00".
We are both using OS 10.4.11, Intel and running CS3 (ACR 4.4) and Bridge, where the date shows ok, as you can see above. Once I see them in Preview or at Smugmug the date goes to midnight. This happens to the original, unedited jpeg, the subsequent tiff and the final jpeg. I'm thinking this is a bug on CS3 (although I can't think where to look for it since the date IS ok there).
This really messes up our workflow. Thanks in advance for all your help.
Not only that, but when I save the "new" version to my hard drive, I get the old one! It correctly shows the new version in the gallery, but when I save that photo to disk, I get the old version.
So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.
OK they have just rotated - 45 minutes + since I requested the rotations!
Rotation time depends on the amount of other rotations being done. If no one else is rotating photos then it can be very quick. If there are a lot of rotations to be done in line ahead of you, it can take some time to rotate your photos.
So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.
I uploaded a photo to one of my galleries and then replaced it with another photo. I can no longer access the first photo from the gallery. I can't save it, I can't view it, I just can't see it. What steps were you taking to be able to save the photo that you replaced? We definitely create a new URL. I'll ask the engineers what happens to the photos that are replaced.
My photos are showing the "Time taken" as "00:00:00"
This really messes up our workflow. Thanks in advance for all your help.
-Juan Carlos
Can you get us one of your originals from your Pentax camera? Just drop it into our drop box: http://dropbox.yousendit.com/SmugMug
Then please email us at the help desk when you do with ATTN: Dustin in the subject line so that I can get my hands on the image. Then we can do some investigating.
Rotation time depends on the amount of other rotations being done. If no one else is rotating photos then it can be very quick. If there are a lot of rotations to be done in line ahead of you, it can take some time to rotate your photos.
Technically it's not just rotations that you're photos are queuing up with... watermarks, color effects, crops, thumbnail generation, uploads, video processing... all of these compute intensive tasks are queued to the same pool of machines. We'll allocate more compute resources to the pool if the loads get too high (elastic computing FTW!). But the overall point is, if there's a lot of load on the site, it can sometimes take a little while for things like that to happen.
SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support http://wall-art.smugmug.com/
So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.
Howdy Mick, Thando asked me to take a look at your issue here. Those tacked on numbers (we call them serials) are purely there to trick your browser into downloading the new image instead of pulling the old one from cache. We only store one copy of any given image. You can put any valid integer you want in there. I'm betting you haven't replaced that screen shot 40+ times, and yet this url gets me the same image as all the others you posted: http://micknewton.smugmug.com/photos/363650091_fPpgw-L-42.jpg
So if you're still seeing the previous images come up, then somewhere between our servers and you there is a cache that is miss-behaving. Usually this is the cache on your browser that's confused, please try clearing it. Sometimes it's a caching http proxy used by your isp that's overzealous. Another case, though it would be a one time only deal, is introduced by our new Akamai acceleration. It will serve out the stale image ONCE, before coming back to us to ask if the image is still good. We would invalidate it at that point, but it will have already sent the cached image to you, so you can possibly get the stale image ONE MORE TIME from Akamai, and I suspect it's got a cache value in the headers telling your browser to keep it for a bit longer. so you might have to clear cache, reload it, clear cache a second time, and then it will be gone.
But that still implies somewhere there is a cache that's trying too hard. Like I said, the whole reason we add those numbers is to foil the cache and serve you the new, corrected image.
SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support http://wall-art.smugmug.com/
Slideshow bug in IE7
I was able to reproduce the problem in IE 7. But it works fine in Chrome, I haven't tested any other browsers. It doesn't only occur on my website, I was able to reproduce directly on smugmug.com.
When a user selects "slideshow" in the styles dropdown list and then clicks on the [slideshow] button. The black full screen window comes up, but the slideshow only takes place in a tiny little box in the top left corner of the screen. If you select a different style, it seems to work fine.
Note that I didn't discover this bug myself, my 63 yr old mother called me up after visiting my site for the first time today to tell me that my site froze her computer screen. It took me a little while, but I eventually was able to reproduce on my own computer, I had her change the style and then it worked fine.
I was able to reproduce the problem in IE 7. But it works fine in Chrome, I haven't tested any other browsers. It doesn't only occur on my website, I was able to reproduce directly on smugmug.com.
When a user selects "slideshow" in the styles dropdown list and then clicks on the [slideshow] button. The black full screen window comes up, but the slideshow only takes place in a tiny little box in the top left corner of the screen. If you select a different style, it seems to work fine.
Note that I didn't discover this bug myself, my 63 yr old mother called me up after visiting my site for the first time today to tell me that my site froze her computer screen. It took me a little while, but I eventually was able to reproduce on my own computer, I had her change the style and then it worked fine.
Yes, known bug and we're working on it. It will get fixed.
Problem with old Sharegroup & empty gallery
Hi all,
I have been a regular user of Smugmug for about 4 years, but have only recently (i.e yesteday!) registered with dgrin.
I have a problem with my smugmug page. I recently re-organised my galleries, and made some galleries unlisted, and just generally tidied up a little. The problem is that I now have a Sharegroup listed at the top of my page, which relates to an empty gallery.
The link is here You will note it re-directs to the smugmug home page.
So, how can I remove this empty gallery and erroneous sharegroup?
Oh, please excuse the shoddiness of my site, I am in the process of customising it, and don't have everything fully tweaked yet.
I have been a regular user of Smugmug for about 4 years, but have only recently (i.e yesteday!) registered with dgrin.
I have a problem with my smugmug page. I recently re-organised my galleries, and made some galleries unlisted, and just generally tidied up a little. The problem is that I now have a Sharegroup listed at the top of my page, which relates to an empty gallery.
The link is here You will note it re-directs to the smugmug home page.
So, how can I remove this empty gallery and erroneous sharegroup?
Oh, please excuse the shoddiness of my site, I am in the process of customising it, and don't have everything fully tweaked yet.
Thanks a lot,
Joe
You can delete your cookies. Any visited sharegroup will show in the
browser for a period of time.
Java bug or not?
I was playing around in Firefox 3.0.1 on the MacPro.
I was pressing CTRL+CMD and using the mouse's scroll button to enlarge and shrink my site in Firefox. I found that I would get the following javascript error (which would keep recurring):
I had to stop the script from running completely in order to make it go away.
Unfortunately, afterward I noticed that, while the CTRL+CMD+ scroll would still work, I could never get Firefox to my site back to its original view. Either everything was just too small, or just larger than before thus causing the main image in each gallery to be placed below the thumbnails.
I cleared everything from Firefox and completely shut it down. Restarting Firefox had no affect on resetting my site. The only way I could resolve the display problem was to use the terminal editor to create a new Firefox profile. Not a big deal to fix.
I guess I am just wondering if this was just me and my Mac, or if other people could do the same thing and get the same display problem.
Control Panel > Site-wide customization requires you to login multiple times.
This morning I logged in to my site, then I had to login again to access the Control Panel > Site-wide customization page, then I had to login again when I tried to make some changes.
Control Panel > Site-wide customization requires you to login multiple times.
This morning I logged in to my site, then I had to login again to access the Control Panel > Site-wide customization page, then I had to login again when I tried to make some changes.
Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!
Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!
Requiring your customers to login again, and again, and again just to make one simple change in their customization settings is not a bug?
Okay, then it's not a bug. It's a stupid, lame, and very annoying "feature" that I, as a SmugMug customer, would like to see replaced with a single login.
Requiring your customers to login again, and again, and again just to make one simple change in their customization settings is not a bug?
Okay, then it's not a bug. It's a stupid, lame, and very annoying "feature" that I, as a SmugMug customer, would like to see replaced with a single login.
I only log in once here. Maybe you have a corrupted cookie, might delete
your cookie and try again.
Hi Mick, it's not a bug. We recently enhanced the security of that page. Sorry!
Andy, I wonder if you could explain what the intended behavior is? I agree with Mick that I see things in the new behavior that do not seem desirable and I can't tell if you intend for it to work this way, aren't really aware it's doing what it's doing or it isn't working how you all intended for it to be working.
Here's what I see that is different:
When I go to the control panel, it requires me to login again. OK, this one is defensible as added security if I haven't just recently logged in, but it shouldn't prompt again if I've just recently logged in. It's not my preference for how it would work (I don't need this added security so it's just in my way), but I can live with it and understand your logic.
After trying to go to the control panel and then being asked for login information, it takes me to a generic "what would you like to do now" screen after the login. This is very inappropriate. I've already expressed what I wanted to do - I wanted to go to the control panel. It should just take me there after the login with no intermediate screen. This, in my opinion, is either a bug or bad design. When I go to http://mail.yahoo.com, it asks me to login. After supplying my credentials and hitting OK, it just takes me to my mail. It doesn't take me to an intermediate screen and ask me where I want to go now. The control panel prompt should work the same way.
Then, I finally get to the control panel. I can make a change and hit Update and it will work. If I then leave that window open for a little while and come back to it later, make another change and hit the Update button, I often get an error. The error just says there was a problem, with no other useful information. If I hit update again, it will usually take the update this time. This clearly seems like a bug. There's no reason that the first time I hit the button would give an error and the second would not.
Andy, I wonder if you could explain what the intended behavior is? I agree with Mick that I see things in the new behavior that do not seem desirable and I can't tell if you intend for it to work this way, aren't really aware it's doing what it's doing or it isn't working how you all intended for it to be working.
Here's what I see that is different:
When I go to the control panel, it requires me to login again. OK, this one is defensible as added security if I haven't just recently logged in, but it shouldn't prompt again if I've just recently logged in. It's not my preference for how it would work (I don't need this added security so it's just in my way), but I can live with it and understand your logic.
After trying to go to the control panel and then being asked for login information, it takes me to a generic "what would you like to do now" screen after the login. This is very inappropriate. I've already expressed what I wanted to do - I wanted to go to the control panel. It should just take me there after the login with no intermediate screen. This, in my opinion, is either a bug or bad design. When I go to http://mail.yahoo.com, it asks me to login. After supplying my credentials and hitting OK, it just takes me to my mail. It doesn't take me to an intermediate screen and ask me where I want to go now. The control panel prompt should work the same way.
Then, I finally get to the control panel. I can make a change and hit Update and it will work. If I then leave that window open for a little while and come back to it later, make another change and hit the Update button, I often get an error. The error just says there was a problem, with no other useful information. If I hit update again, it will usually take the update this time. This clearly seems like a bug. There's no reason that the first time I hit the button would give an error and the second would not.
John, Lee replied that he's looking into the other behavior, in your other thread onthis subject. He will, an you can expect follow up on it, though I can't promise when.
John, Lee replied that he's looking into the other behavior, in your other thread onthis subject. He will, an you can expect follow up on it, though I can't promise when.
Thank you.
OK, copying my summary of control panel login issues over to this thread.
Someone help me , I freaking out. my actvivity window is telliing me it is not found.
Edit: be back guys, Im seriously going to be sick. ok - im getting a grip of myself. I dont know what I did. I wasnt wanting to do anything but look at my stats. I clicked on customization on accident then a screen came up to sign in to do this. I thought what is that so I went back to homepage to go to control panel , that s when I noticed this.
I only log in once here. Maybe you have a corrupted cookie, might delete
your cookie and try again.
I deleted all Firefox private data except passwords. This time I only had to login once to get to the customization page. However, I got sent to the login page again after leaving the customization page open for a short while.
I also noticed a couple other things:
1. The "Delete Photos" command appears to be broken. I selected 4 photos to delete from a journal gallery. When I clicked the delete button the gallery disappeared and all I was left with was the smugmug banner and search box. I hit F-5 to reload the page and got the same thing. I went to the home page, then back to the gallery, and it had only deleted one of the photos. I went through the same process again with the same results. I finally deleted the remaining photos individually.
2. I uploaded a completely transparent .gif file and the system never processed the file. It processed the other non-transparent files I uploaded at the same time, but not the .gif file. I waited a few minutes for it to complete the processing (whatever that entails), but it never did complete.
3. When I first go to a site that I'm logged into it displays the home page as if I am not logged in. I have to hit F5 (or click FF's Reload button) to reload the page before it shows the logged-in controls.
Comments
OK they have just rotated - 45 minutes + since I requested the rotations!
smugmug gallery
hello!
My photos are showing the "Time taken" as "00:00:00"
http://www.imrphoto.com/gallery/5670803_iaRaU/1/358126748_MuAyZ#P-1-28
My partner Chris and I usually take photos of an event or wedding, he uses a Canon EOS Digital Rebel XTi and I use a Pentax K100D. We have synchronized our cameras so that (we thought) when we posted the photos, no matter which we worked on and when, they would always be in order. Looking through the photos, I see that all the ones taken with my camera have a time of "00:00:00".
<img src="http://www.imrphoto.com/photos/362753229_Lii8k-L.jpg">
My photo:
<img src="http://www.imrphoto.com/photos/362753203_fNnqZ-L.jpg">
Chris':
<img src="http://www.imrphoto.com/photos/362753172_gPv4z-L.jpg">
This is the info from Bridge, still showing the correct date:
<img src="http://www.imrphoto.com/photos/362753139_zPYji-L.jpg">
The final jpeg opened in Preview gives me the incorrect Time:
Date Time Original 2008:08:02 00:00:00
Yet the same file when opened in CS3 and bridge shows me the correct info:
<img src="http://www.imrphoto.com/photos/362758658_KLPEm-L.jpg">
We are both using OS 10.4.11, Intel and running CS3 (ACR 4.4) and Bridge, where the date shows ok, as you can see above. Once I see them in Preview or at Smugmug the date goes to midnight. This happens to the original, unedited jpeg, the subsequent tiff and the final jpeg. I'm thinking this is a bug on CS3 (although I can't think where to look for it since the date IS ok there).
This really messes up our workflow. Thanks in advance for all your help.
-Juan Carlos
We're in the midst of things!
Facebook
Twitter: @imrphoto
Blog
The smugmug URL for my photo changed when I replaced the photo.
I needed to replace my original file... twice. This is the original URL.
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg
...and now the URL has a "-2" added.
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg
Not only that, but when I save the "new" version to my hard drive, I get the old one! It correctly shows the new version in the gallery, but when I save that photo to disk, I get the old version.
My gallery is an journal style html-only gallery that I am using for my help page. The URL is http://micknewton.smugmug.com/gallery/5629811_ktrrX
The original:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L.jpg
The first replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-1.jpg
The second replacement:
http://micknewton.smugmug.com/photos/363650091_fPpgw-L-2.jpg
So "replacing" a file is not actually replacing anything. It's just uploading another file. And, since the "replaced" files no longer show up in the gallery, it's creating ghost files that the owner of the gallery cannot delete. In fact, the owner probably doesn't even know they exist.
Rotation time depends on the amount of other rotations being done. If no one else is rotating photos then it can be very quick. If there are a lot of rotations to be done in line ahead of you, it can take some time to rotate your photos.
I uploaded a photo to one of my galleries and then replaced it with another photo. I can no longer access the first photo from the gallery. I can't save it, I can't view it, I just can't see it. What steps were you taking to be able to save the photo that you replaced? We definitely create a new URL. I'll ask the engineers what happens to the photos that are replaced.
Can you get us one of your originals from your Pentax camera? Just drop it into our drop box:
http://dropbox.yousendit.com/SmugMug
Then please email us at the help desk when you do with ATTN: Dustin in the subject line so that I can get my hands on the image. Then we can do some investigating.
Technically it's not just rotations that you're photos are queuing up with... watermarks, color effects, crops, thumbnail generation, uploads, video processing... all of these compute intensive tasks are queued to the same pool of machines. We'll allocate more compute resources to the pool if the loads get too high (elastic computing FTW!). But the overall point is, if there's a lot of load on the site, it can sometimes take a little while for things like that to happen.
http://wall-art.smugmug.com/
Howdy Mick, Thando asked me to take a look at your issue here. Those tacked on numbers (we call them serials) are purely there to trick your browser into downloading the new image instead of pulling the old one from cache. We only store one copy of any given image. You can put any valid integer you want in there. I'm betting you haven't replaced that screen shot 40+ times, and yet this url gets me the same image as all the others you posted: http://micknewton.smugmug.com/photos/363650091_fPpgw-L-42.jpg
So will this one: http://micknewton.smugmug.com/photos/363650091_fPpgw-L-123456789.jpg
So if you're still seeing the previous images come up, then somewhere between our servers and you there is a cache that is miss-behaving. Usually this is the cache on your browser that's confused, please try clearing it. Sometimes it's a caching http proxy used by your isp that's overzealous. Another case, though it would be a one time only deal, is introduced by our new Akamai acceleration. It will serve out the stale image ONCE, before coming back to us to ask if the image is still good. We would invalidate it at that point, but it will have already sent the cached image to you, so you can possibly get the stale image ONE MORE TIME from Akamai, and I suspect it's got a cache value in the headers telling your browser to keep it for a bit longer. so you might have to clear cache, reload it, clear cache a second time, and then it will be gone.
But that still implies somewhere there is a cache that's trying too hard. Like I said, the whole reason we add those numbers is to foil the cache and serve you the new, corrected image.
http://wall-art.smugmug.com/
I was able to reproduce the problem in IE 7. But it works fine in Chrome, I haven't tested any other browsers. It doesn't only occur on my website, I was able to reproduce directly on smugmug.com.
When a user selects "slideshow" in the styles dropdown list and then clicks on the [slideshow] button. The black full screen window comes up, but the slideshow only takes place in a tiny little box in the top left corner of the screen. If you select a different style, it seems to work fine.
Note that I didn't discover this bug myself, my 63 yr old mother called me up after visiting my site for the first time today to tell me that my site froze her computer screen. It took me a little while, but I eventually was able to reproduce on my own computer, I had her change the style and then it worked fine.
Portfolio • Workshops • Facebook • Twitter
Hi all,
I have been a regular user of Smugmug for about 4 years, but have only recently (i.e yesteday!) registered with dgrin.
I have a problem with my smugmug page. I recently re-organised my galleries, and made some galleries unlisted, and just generally tidied up a little. The problem is that I now have a Sharegroup listed at the top of my page, which relates to an empty gallery.
The link is here You will note it re-directs to the smugmug home page.
So, how can I remove this empty gallery and erroneous sharegroup?
Oh, please excuse the shoddiness of my site, I am in the process of customising it, and don't have everything fully tweaked yet.
Thanks a lot,
Joe
browser for a period of time.
My Website index | My Blog
Ahem. Yes, that'll do it... Many thanks for your swift advice, I was sure I had cleared everything in my browser.
All fixed and working now. Many thanks!
I was playing around in Firefox 3.0.1 on the MacPro.
I was pressing CTRL+CMD and using the mouse's scroll button to enlarge and shrink my site in Firefox. I found that I would get the following javascript error (which would keep recurring):
I had to stop the script from running completely in order to make it go away.
Unfortunately, afterward I noticed that, while the CTRL+CMD+ scroll would still work, I could never get Firefox to my site back to its original view. Either everything was just too small, or just larger than before thus causing the main image in each gallery to be placed below the thumbnails.
I cleared everything from Firefox and completely shut it down. Restarting Firefox had no affect on resetting my site. The only way I could resolve the display problem was to use the terminal editor to create a new Firefox profile. Not a big deal to fix.
I guess I am just wondering if this was just me and my Mac, or if other people could do the same thing and get the same display problem.
GreyLeaf PhotoGraphy
Can not set Metallic prices and they are offered at default.
Edit: looks like it's working now.
My Website index | My Blog
This morning I logged in to my site, then I had to login again to access the Control Panel > Site-wide customization page, then I had to login again when I tried to make some changes.
Portfolio • Workshops • Facebook • Twitter
Okay, then it's not a bug. It's a stupid, lame, and very annoying "feature" that I, as a SmugMug customer, would like to see replaced with a single login.
your cookie and try again.
My Website index | My Blog
Andy, I wonder if you could explain what the intended behavior is? I agree with Mick that I see things in the new behavior that do not seem desirable and I can't tell if you intend for it to work this way, aren't really aware it's doing what it's doing or it isn't working how you all intended for it to be working.
Here's what I see that is different:
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
Thank you.
Portfolio • Workshops • Facebook • Twitter
OK, copying my summary of control panel login issues over to this thread.
Homepage • Popular
JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
Always include a link to your site when posting a question
I went to my site to see stats. After I clicked on control panel , then I clicked on customization on accident
then went back to homepage my header and links are gone.
What happened. I dont want anything changed from what it was.
Pamela
www.exposedimages.net
Someone help me , I freaking out. my actvivity window is telliing me it is not found.
Edit: be back guys, Im seriously going to be sick. ok - im getting a grip of myself. I dont know what I did. I wasnt wanting to do anything but look at my stats. I clicked on customization on accident then a screen came up to sign in to do this. I thought what is that so I went back to homepage to go to control panel , that s when I noticed this.
Pamela
www.exposedimages.net
The homepage is loading if I use the smugmug address. If I use my custom domain name this is what shows up in my activity window
exposed-images.smugmug.com/crossdomain.xml error
the homepage loads and shows the header and links but no slideshow.
Thanks again
Pamela
www.exposedimages.net
Portfolio • Workshops • Facebook • Twitter
Oh thank you ANDY
All of you are amazing- I couldnt even begin to fill any of your shoes.
Pamela
www.exposedimages.net
I also noticed a couple other things:
1. The "Delete Photos" command appears to be broken. I selected 4 photos to delete from a journal gallery. When I clicked the delete button the gallery disappeared and all I was left with was the smugmug banner and search box. I hit F-5 to reload the page and got the same thing. I went to the home page, then back to the gallery, and it had only deleted one of the photos. I went through the same process again with the same results. I finally deleted the remaining photos individually.
2. I uploaded a completely transparent .gif file and the system never processed the file. It processed the other non-transparent files I uploaded at the same time, but not the .gif file. I waited a few minutes for it to complete the processing (whatever that entails), but it never did complete.