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SmugMug Bug Reporting Thread

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 27, 2008
    JAG wrote:
    When you go to buy an image and its needs cropping to fit certain sizes....there is not an option to move the crop around. It seems to be set exactly dead center on every image. Didn't it use to allow from moving the crop within the perameters of the image? Is there a way to get this feature if its not available? Thanks for your time.
    In the actual shopping cart is where the cropping is done thumb.gif
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    leebuleebu Registered Users Posts: 31 Big grins
    edited April 28, 2008
    Bug in SmugMug gallery style comments display
    I just noticed that when I'm looking at leebutlerphoto.com/popular the comments for the first photo don't go away as I click on each thumbnail to view other images. I'm using the SmugMug gallery style.

    Shouldn't comments match the photo the customer is viewing?

    Lee
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 28, 2008
    leebu wrote:
    I just noticed that when I'm looking at leebutlerphoto.com/popular the comments for the first photo don't go away as I click on each thumbnail to view other images. I'm using the SmugMug gallery style.

    Shouldn't comments match the photo the customer is viewing?

    Lee
    Please remove the domain swapper code from your site so I can do some testing please? Thanks.
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    leebuleebu Registered Users Posts: 31 Big grins
    edited April 28, 2008
    Andy wrote:
    Please remove the domain swapper code from your site so I can do some testing please? Thanks.

    Done. smugmug.com/leebutlerphoto doesn't redirect now.
  • Options
    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 28, 2008
    leebu wrote:
    Done. smugmug.com/leebutlerphoto doesn't redirect now.
    Something in your code, because when I go here

    http://www.smugmug.com/gallery/4726262_xnk6Z/1/280716061_5Fktp#280716061_5Fktp

    which removes your javascript etc, then it performs normally. Did you add any new functions recently?
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    leebuleebu Registered Users Posts: 31 Big grins
    edited April 29, 2008
    Andy wrote:
    Did you add any new functions recently?

    Actually, it turned out to be the Amazon Associates widget I added. It must be interfering somehow.. I removed the DIV tag below and it works normally again. Since it is loading javascript from Amazon's servers, it looks like it's out of my hands... In CSS I had it hidden on every page but the Home page, but {display: none} apparently still executes the code even when it's hidden.

    Have a better recommendation for showing the widget on the Home page but not gallery pages? I'm all ears... <img src="https://us.v-cdn.net/6029383/emoji/ear.gif&quot; border="0" alt="" >

    <*div id="recommendReading"*>
    <*SCRIPT charset="utf-8" type="text/javascript" src="http://ws.amazon.com/widgets/q?ServiceVersion=20070822&MarketPlace=US&ID=V20070822/US/leebutler-20/8001/e4e1f927-fc82-4205-85d3-53086e1cf972"*&gt; <*/SCRIPT*> <*NOSCRIPT*><*A HREF="http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;MarketPlace=US&amp;ID=V20070822/US/leebutler-20/8001/e4e1f927-fc82-4205-85d3-53086e1cf972&amp;Operation=NoScript&quot;*&gt;Amazon.com Widgets<*/A*><*/NOSCRIPT*>
    <*br/*>
    <*/div*>

    CSS
    #recommendReading {
    position: relative;
    width: 750px;
    margin-left: auto;
    margin-right: auto;
    margin-top: -25px;
    display: none;
    }

    .homepage #recommendReading { display: compact; }
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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 29, 2008
    leebu wrote:
    Actually, it turned out to be the Amazon Associates widget I added. It must be interfering somehow.. I removed the DIV tag below and it works normally again. Since it is loading javascript from Amazon's servers, it looks like it's out of my hands... In CSS I had it hidden on every page but the Home page, but {display: none} apparently still executes the code even when it's hidden.

    Have a better recommendation for showing the widget on the Home page but not gallery pages? I'm all ears... <img src="https://us.v-cdn.net/6029383/emoji/ear.gif&quot; border="0" alt="" >

    <*div id="recommendReading"*>
    <*SCRIPT charset="utf-8" type="text/javascript" src="http://ws.amazon.com/widgets/q?ServiceVersion=20070822&MarketPlace=US&ID=V20070822/US/leebutler-20/8001/e4e1f927-fc82-4205-85d3-53086e1cf972"*&gt; <*/SCRIPT*> <*NOSCRIPT*><*A HREF="http://ws.amazon.com/widgets/q?ServiceVersion=20070822&amp;MarketPlace=US&amp;ID=V20070822/US/leebutler-20/8001/e4e1f927-fc82-4205-85d3-53086e1cf972&amp;Operation=NoScript&quot;*&gt;Amazon.com Widgets<*/A*><*/NOSCRIPT*>
    <*br/*>
    <*/div*>

    CSS
    #recommendReading {
    position: relative;
    width: 750px;
    margin-left: auto;
    margin-right: auto;
    margin-top: -25px;
    display: none;
    }

    .homepage #recommendReading { display: compact; }

    You could use Javascript to insert the Amazon div only on the home page. Then no Amazon code would execute on other pages because it would have never been inserted there.

    You are correct that Javascript execution happens regardless of whether anything is hidden or not via CSS. Javascript execution is independent of CSS rules (except that it can change CSS rules).
    --John
    HomepagePopular
    JFriend's javascript customizationsSecrets for getting fast answers on Dgrin
    Always include a link to your site when posting a question
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    leebuleebu Registered Users Posts: 31 Big grins
    edited April 29, 2008
    jfriend wrote:
    You could use Javascript to insert the Amazon div only on the home page. Then no Amazon code would execute on other pages because it would have never been inserted there.

    Thanks. I've looked around and it sounds like inserting Script tags on div.innerHTML is problematic on some browsers so I'll just drop the widget.

    Maybe I'll create a page just to display widgets. I might have a Zazzle or CafePress merchandise widget too someday...
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    blazerblazer Registered Users Posts: 8 Beginner grinner
    edited April 29, 2008
    Keyword editing on Keyword page issue.
    When logged in and on a keyword page. (for instance I click on one of the "Top 200 Photo Keywords from the homepage). Clicking on 'Edit this Caption/Keywords' OR 'Edit Captions/Keywords (BULK)' under the keyword tools just goes to a blank page.

    I am using the latest version of Firefox on Windows XP and I have a pro account.

    Example For admin's. (Must be logged in to get the Keyword tools Drop Down menu.)
    http://blazerphoto.smugmug.com/keyword/military#275208597_CHsXp
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    blazerblazer Registered Users Posts: 8 Beginner grinner
    edited April 29, 2008
    Create a Card Issue
    I found that while logged in and choosing Create a Card from the 'photo tools' drop down menu that it seems to freeze at "Click 'Categories' below and choose an occasion." I click on the Categories but nothing happens. Is this because there are no categories set up at this time?

    Firefox 2.0.0.14, Win XP, Smug Pro Account
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 29, 2008
    blazer wrote:
    I found that while logged in and choosing Create a Card from the 'photo tools' drop down menu that it seems to freeze at "Click 'Categories' below and choose an occasion." I click on the Categories but nothing happens. Is this because there are no categories set up at this time?

    Firefox 2.0.0.14, Win XP, Smug Pro Account
    Hi, known, bug, we're sorry :( We will have it fixed and have cards other than holiday cards out soon as well, we hope!
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    tracytracy Registered Users Posts: 117 Major grins
    edited April 29, 2008
    Position of Gallery
    Andy wrote:
    Did you find a bug? Ooops, tell us all about it!

    Please reply to this thread and tell us what exactly is (not) happening. What operating system and browser are you using? Are you logged in or logged out? Please give us a link to where you see the problem. Let us know everything that you feel may be relevant, as it may help us to track down the problem.


    Just for reference,
    Older Bug Reporting threads on Dgrin:
    http://www.dgrin.com/showthread.php?t=44268
    http://www.dgrin.com/showthread.php?t=40326
    http://www.dgrin.com/showthread.php?t=23483

    Hi Andy - You wrote me yesterday and said that there was a bug that was sending the galleries to the bottom of a gallery instead of the beginning. Is there a way to move the gallery or do you know when the bug will be fixed? I would really like to move the newest gallery from the bottom. I just rried creating a new gallery and it went to the bottom too.

    Tracy
    www.tlcphotos.net
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 29, 2008
    tracy wrote:
    Hi Andy - You wrote me yesterday and said that there was a bug that was sending the galleries to the bottom of a gallery instead of the beginning. Is there a way to move the gallery or do you know when the bug will be fixed? I would really like to move the newest gallery from the bottom. I just rried creating a new gallery and it went to the bottom too.

    Tracy
    www.tlcphotos.net
    Hi, please give us the link to the galleries you want to rearrange and we'll show you how, no trouble.
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    tracytracy Registered Users Posts: 117 Major grins
    edited April 29, 2008
    gallery link
    Andy wrote:
    Hi, please give us the link to the galleries you want to rearrange and we'll show you how, no trouble.

    This is the gallery


    http://www.tlcphotos.net/Weddings
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    richWrichW Registered Users Posts: 941 Major grins
    edited April 29, 2008
    tracy wrote:
    On the Wedding category click on the 'arrange' link, on the next page you can use one of the 'quick sorts' or select a gallery and move as needed. I moved Bea & Seth to the top for you.
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    DrDavidDrDavid Registered Users Posts: 1,292 Major grins
    edited May 6, 2008
    Bug in video sharing:

    When you're logged in via. a custom domain name, the share link does not change from the username.smugmug.com standard. It *should* change to mydomain.com...

    David
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 8, 2008
    DrDavid wrote:
    Bug in video sharing:

    When you're logged in via. a custom domain name, the share link does not change from the username.smugmug.com standard. It *should* change to mydomain.com...

    David
    I Bugged it.
    Thanks.
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    darryldarryl Registered Users Posts: 997 Major grins
    edited May 8, 2008
    After Rearranging Galleries in Subcategory, get taken back to Home Page
    This one's been annoying me for a while:
    - Go to Subcategory
    - Arrange a bunch of galleries
    - Click on Save.

    Expected Behavior:
    - Taken back to Subcategory page

    Actual Behavior:
    - Taken back to Home page
  • Options
    darryldarryl Registered Users Posts: 997 Major grins
    edited May 8, 2008
    Textbox for edit/add a Gallery Title/Description contains wrong text after Cancelling
    Steps to reproduce:
    - Go to Gallery
    - Click on 'add' or 'edit' next to the Gallery Title or Description
    - Type in some nonsense text into the textbox.
    - Click on Cancel
    - Now click on 'add' or 'edit' again.

    Expected behavior:
    - Text in edit box should revert back to previous content

    Actual behavior:
    - Text in edit box is cached from previous edit or add, which presumably is the *wrong* text since you hit Cancel.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2008
    darryl wrote:
    Steps to reproduce:
    - Go to Gallery
    - Click on 'add' or 'edit' next to the Gallery Title or Description
    - Type in some nonsense text into the textbox.
    - Click on Cancel
    - Now click on 'add' or 'edit' again.

    Expected behavior:
    - Text in edit box should revert back to previous content

    Actual behavior:
    - Text in edit box is cached from previous edit or add, which presumably is the *wrong* text since you hit Cancel.
    I'm getting the expected behavior here. Can you provide more details on the gallery, the browser, version, and OS pls? Thanks Darryl.
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    DI-JoeDI-Joe Registered Users Posts: 368 Major grins
    edited May 12, 2008
    Big Slideshow mem leak
    Hey guys,

    I'm surprise nobody's posted on this previously. The big nifty slideshow you guys implemented a month or two ago causes a really nasty memleak.

    I've done some extensive testing. And for galleries that don't contain a lot of images, it usually isn't noticable. But if you have a gallery that has a few hundred images, and then let the slideshow play, it eats up all your ram.

    This occurs on Windows XP SP2 and Windows Vista x64 SP1 so far on both Firefox 3 Beta 5, IE6 and IE7 with the latest flash plugins.

    Below is a screen I took this morning as I was testing with Firefox and then with IE on my Vista box. And then IE6 on my XP box.

    My testing indicates that the flash application is caching all the files it downloads into memory instead of a cache file on disk(probably so IE7 doesn't flip out.). This is evident due to the fact that if you resize the window smaller, it downloads smaller images, filling up the ram slower than the fullscreen version. The larger the slideshow the faster it accumlates. The following tests were done with 15 minutes of slideshow watching. Please see if you can reproduce the issue. I'm fairly certain you can as it's not isolated to any platform or browser.

    Windows XP SP2, Internet Explorer 6
    293917014_HoWyw-L.jpg

    Windows Vista Ultimate x64 SP1, Internet Explorer 7(SMALLER window)
    293917023_Eb7R9-L.jpg

    Windows Vista Ultimate x64 SP1, Firefox 3 Beta 5(FULLSCREEN)
    293917005_v9AMZ-L.jpg
    Modus Imagery
    Moving away from photography and into cinema. PM me if you have questions about DSLR workflow or production questions.
    Film Reel: http://vimeo.com/19955876
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    DI-JoeDI-Joe Registered Users Posts: 368 Major grins
    edited May 12, 2008
    The embedable flash slideshow does the same thing. However, it's typically not much of an issue because it doesn't stay on screen as long and it usually is in moderate sizes. Just FYI. Should take a look at the Flickr Slideshow, it only caches the NEXT photo and drops the previous, if the user goes backwards it has to redownload the image. There's no reason for these slideshows to be caching the entire gallery.
    Modus Imagery
    Moving away from photography and into cinema. PM me if you have questions about DSLR workflow or production questions.
    Film Reel: http://vimeo.com/19955876
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    darryldarryl Registered Users Posts: 997 Major grins
    edited May 12, 2008
    Andy wrote:
    I'm getting the expected behavior here. Can you provide more details on the gallery, the browser, version, and OS pls? Thanks Darryl.

    Hi Andy -- this happens on numerous galleries I've got on ccns.smugmug.com, and gladlee.smugmug.com (which have extensive CSS and JS customizations), but also on darryl.smugmug.com (which has almost none).

    I don't think it matters.

    I've replicated the problem on Windows XP Professional ver 2002, SP 2 with both IE 6.0.2900.2180 as well as Firefox 2.0.0.14.

    Not that it matters, but I can also replicate on Ubuntu Linux 7.04 with Firefox 2.0.0.11 (oooh, I'm behind on my updates).

    I have not yet tried it on Mac yet.

    Yes, I've cleared all of the SmugMug cookies.
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 12, 2008
    darryl wrote:
    Steps to reproduce:
    - Go to Gallery
    - Click on 'add' or 'edit' next to the Gallery Title or Description
    - Type in some nonsense text into the textbox.
    - Click on Cancel
    - Now click on 'add' or 'edit' again.

    Expected behavior:
    - Text in edit box should revert back to previous content

    Actual behavior:
    - Text in edit box is cached from previous edit or add, which presumably is the *wrong* text since you hit Cancel.
    Thanks Darryl! It seems to happen on all kinds of text boxes we have across the site that use AJAX. Browser doesn't seem to matter - happens on Mac and even as a visitor when you're entering a caption and hit cancel (might be good in this case).

    I'll report it to our engineers.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 12, 2008
    DI-Joe wrote:
    The embedable flash slideshow does the same thing. However, it's typically not much of an issue because it doesn't stay on screen as long and it usually is in moderate sizes. Just FYI. Should take a look at the Flickr Slideshow, it only caches the NEXT photo and drops the previous, if the user goes backwards it has to redownload the image. There's no reason for these slideshows to be caching the entire gallery.
    I just did a quick test on my Mac using your 400+ photo gallery. I didn't let it run long enough to reach memory consumption values that you had, but I could see that it does seem to cache all photos in the gallery.

    Then I tried a tiny gallery to see if there was a real leak of some sort. The slideshow looped many times, but the memory consumption didn't increase, so there doesn't seem to be a memory leak.

    Andy made our slideshow developer aware of caching issue that you see with large galleries.
    Sebastian
    SmugMug Support Hero
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    ShizamShizam Registered Users Posts: 418 Major grins
    edited May 12, 2008
    I just did a quick test on my Mac using your 400+ photo gallery. I didn't let it run long enough to reach memory consumption values that you had, but I could see that it does seem to cache all photos in the gallery.

    Then I tried a tiny gallery to see if there was a real leak of some sort. The slideshow looped many times, but the memory consumption didn't increase, so there doesn't seem to be a memory leak.

    Andy made our slideshow developer aware of caching issue that you see with large galleries.

    This is indeed the case, currently I suck photos into the cache and never let them go, which makes for a very responsive short-medium experience but becomes a liability on a longer run. In the tubes is a change so I'll drop images out of the cache after X images but there is no definite timeline on that atm.

    Sam
    Ever hear of Optimus Zoom? Me either.
    SmugMug iOS Sorcerer
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    DI-JoeDI-Joe Registered Users Posts: 368 Major grins
    edited May 12, 2008
    I just did a quick test on my Mac using your 400+ photo gallery. I didn't let it run long enough to reach memory consumption values that you had, but I could see that it does seem to cache all photos in the gallery.

    Then I tried a tiny gallery to see if there was a real leak of some sort. The slideshow looped many times, but the memory consumption didn't increase, so there doesn't seem to be a memory leak.

    Andy made our slideshow developer aware of caching issue that you see with large galleries.

    Hahaha, did you at least enjoy the photos?

    Thanks a lot for looking into it for me.
    Modus Imagery
    Moving away from photography and into cinema. PM me if you have questions about DSLR workflow or production questions.
    Film Reel: http://vimeo.com/19955876
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    dennismullendennismullen Registered Users Posts: 709 Major grins
    edited May 14, 2008
    Small size 1:1 ratio pictures
    When I open my 1:1 (square) pictures they are not sized as large as they should to fit the window in the lightbox.
    I have a 1920x1200 monitor.

    http://www.dennismullen.com/gallery/3112001_6uQKL#294362125_7vYVz
    See my gallery at http://www.dennismullen.com
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 14, 2008
    When I open my 1:1 (square) pictures they are not sized as large as they should to fit the window in the lightbox.
    I have a 1920x1200 monitor.

    http://www.dennismullen.com/gallery/3112001_6uQKL#294362125_7vYVz
    Thanks. I'll pass it on. It's likely a rare thing to happen as we don't have many square pictures, just lots of square thumbs.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 14, 2008
    DI-Joe wrote:
    Hahaha, did you at least enjoy the photos?

    Thanks a lot for looking into it for me.
    Yeah, the few photos I looked at were great. :)
    Sebastian
    SmugMug Support Hero
This discussion has been closed.